Account and data control

Request deletion of your Remem account

You can start this request here even if Remem is not installed or you cannot open the app. The request covers your Remem account and associated data.

Request information current 9 August 2026

Start your deletion request

Email support@tryremem.com. Use the button to prefill the correct subject and request text.

Email deletion request

What to send

  1. Send the request from the email address associated with your Remem account where possible.
  2. Include the account email and the Remem Support ID if you still have it. The Support ID is helpful but not required to start a request.
  3. Wait for Remem support to complete a safe ownership check. Sending an email starts the request; it is not by itself proof that deletion has completed.
Keep sensitive content out of email. Never send a password, sign-in code, access token, store receipt, payment details, private note text, location history or a recording. Remem support will not ask for those items.

What the verified request covers

A completed verified request deletes the Clerk sign-in account and associated authentication data, associated Remem server data, and the linked RevenueCat customer profile used for purchase identity. Remem will not describe the request as complete until the relevant provider outcomes have been confirmed.

If the account has encrypted cloud Sync data, the verified deletion request includes its encrypted pin and portable-setting records, encrypted media objects, revision and deletion records and cloud profile. Any other associated Remem server data remains within the deletion request.

To stop stale signed-in devices from recreating deleted data, Remem may retain a one-way pseudonymous cloud-write fence and a bounded RevenueCat erasure retry record while deletion is incomplete. They contain no note content, locations or recordings, are retained for 30 days after completion, and are then automatically deleted. Read the retention details.

Local-only data on a device

An external request cannot reach or erase pins, notes, locations, recordings or temporary exports stored only on a phone. If you still have the device, use Delete all pins in Settings to remove its saved pins from the signed-in account and synchronise those deletions to your other signed-in devices. Clear the app’s storage only after any remaining device-only information you want to keep has been exported safely. Account deletion and device-storage removal are deliberately separate actions. Deletion cannot be undone.

Store subscriptions are separate

Deleting a Remem account does not cancel an Apple App Store, Google Play or Stripe web subscription and does not delete the payment provider’s transaction records. Cancel recurring billing separately with the provider that sold the plan. Account deletion does not change a refund decision made by Apple, Google or Stripe.

If email does not open

Open your preferred email service and write to support@tryremem.com with the subject Remem account deletion request. For other help, visit Remem support or read the privacy notice.

Remem support will reply with any ownership-verification steps and will keep the request open while an associated provider deletion is unconfirmed. No fixed completion time is promised on this page.

If you change your mind before support says deletion has started, reply in the same email thread and ask to withdraw the request. Support will confirm the outcome; silence or a sent email does not prove that withdrawal succeeded.

The claimed account email is used only in the restricted deletion case to locate one account, complete the ownership check and reply about the open request. It is removed or redacted when no longer needed under the support retention process. The 30-day pseudonymous deletion safety records do not retain your email.